Weekend break -
Thoroughly enjoyed our stay at the Woodlands hotel. Room was comfortable and the breakfast was delicious! Mark and Nicole was very welcoming and we would definitely stay here again. If there was any criticism, it would be the smell of smoke as we entered the hotel and the absence of a double bed. Instead, we had to make do with two single beds pushed together. If we were being extra pedantic, the mugs in the room were really small!
Dear Mr Davies,I am sorry that your stay was spoiled by the twin room you were allocated.When you made the reservation, you booked 1 twin room which was given to you. Copy of your reservation booking can be sent to you if you wish.A twin bedded room consists of 2 single beds.When you arrived,I even asked you if you really wanted a twin roomand you confirmed it.So I am somehow puzzled by your remarks. If this was a problem, why did you not mention it during your stay?I could have moved you to another room.As regards to the smell of smoke, I do apologise but just before you arrived ,we cleaned the fryers and used powerful chemicals which emit smoke.We should have ventilated the kitchen a little more.As regards to the size of cups in the room, it is true that we do not use mugs, as we have found that our guests prefer cups and saucers.It also avoids a lot of spillage.Our tea/coffee cups are of the same size that the one you had during breakfast.